Platen PDF is operated by Platen ("we", "us", or "our"), an individual based in Sri Lanka. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we store it, and the choices you have regarding your data.
By using Platen PDF, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Information You Provide
When you create an account or contact us, we may collect:
- Email address
- Account credentials
- Information submitted through support, contact, or feedback forms
- Any other information you choose to provide
If you sign in using Google, we may receive basic profile information that you authorize Google to share, such as email address, display name, and profile picture, if available. We do not receive or store your Google password.
Uploaded Files
When you use Platen PDF tools, you may upload documents, images, or other supported file types for processing. These files are processed only to provide the requested service. We do not claim ownership of your files.
Automatically Collected Information
We may automatically collect technical and usage information such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of access
- Error logs
- Security logs
2. How We Use Your Information
- Provide PDF and document processing services
- Create and manage your account
- Verify your email address
- Process subscriptions and billing
- Send password reset emails
- Respond to support requests
- Improve our services and performance
- Detect abuse, fraud, and unauthorized use
- Protect the security and integrity of our systems
- Comply with legal obligations
3. File Processing and Storage
Your uploaded files are processed automatically by our systems.
We do not intentionally review the contents of your files. Human access to uploaded files will only occur when reasonably necessary to investigate technical issues, diagnose system failures, respond to security incidents, comply with applicable law, or protect rights, safety, or security.
Uploaded files and generated files are automatically and permanently deleted within 30 minutes of processing unless a shorter period applies.
4. AI-Powered Features
Some Platen PDF tools may use artificial intelligence or machine learning technologies to provide features such as document recognition, extraction, analysis, or enhancement.
5. Account Information
You may delete your account at any time using the available account settings or by contacting us. When an account is deleted, we will remove or anonymize personal information associated with the account, except where retention is required for legal, security, fraud prevention, accounting, or contractual obligations.
6. Payments
Subscriptions and payments are processed securely through Paddle. We do not store your full payment card information.
7. Email Communications
We may send service-related emails, including email verification, password reset, billing notifications, subscription information, and important service announcements.
8. Third-Party Services
We may use third-party providers such as Cloudflare, Google, GitHub, Resend, Paddle, Vercel, and Railway.
9. Data Storage and Security
Files and application data may be stored using cloud infrastructure, including Cloudflare R2 and other infrastructure providers as needed.
11. Children’s Privacy
Platen PDF is not intended for children under the age of 13.
12. International Users
Your information may be processed or stored in countries where our service providers operate.
13. Your Rights
Depending on applicable law, you may have rights to access, correct, or delete your personal information and to contact us regarding privacy concerns.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, we're happy to help.